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FAQs

Contacts
How can I contact Frambooesas? Plus

You can contact us via email: geral@frambooesas.com

What are the opening hours? Plus

Monday to Friday from 9:00 AM to 7:00 PM

Purchase of products
Can I buy different tops and bottoms (style/size)? Plus

Frambooesas bikinis are always sold as two pieces of the same design.
It is possible to buy different sizes of the same model.

The model I want is sold out. Will you be getting it again? Plus

If an item is temporarily out of stock, you can select your desired size and enter your email address to receive a notification when it becomes available again.

Shipping and delivery times
How long will it take to receive my order? Plus

Typically, 1-2 business days after payment.

Exceptions: items on pre-order or with stock delays (indicated on the item page).

What are the shipping times? Plus

Mainland Portugal: 1-2 business days

Portugal (islands): 5 working days

Spain: 1-2 business days

Europe: 2-4 business days

Can I change my delivery address after purchase? Plus

Yes, provided the order has not yet been shipped, by sending an email to: geral@frambooesas.com .

How can I track my order? Plus

After shipping, you will receive an email with the TRACKING NUMBER to track your order.

How much will I pay for shipping? Plus

See the shipping policy .

Exchanges and returns
Can I exchange or return my items? Plus

Yes, first you must send an email to geral@frambooesas.com requesting an exchange or return.

So, upon receiving the item in the same condition as when it was sent, they will process the exchange or refund.

How do I return an item? Plus
How long do I have to make a return? Plus

14 business days after receiving the item.

What should I do if I receive a defective or incorrect item? Plus

You should contact geral@frambooesas.com

Do you have any questions? Talk to us! Send an email to geral@frambooesas.com and we'll respond as soon as possible.